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Actions are the end-product of a CRM plan. After the CRM committee members are satisfied with the issues and objectives they have identified, the next step is to identify feasible actions to accomplish each objective and list them on an action worksheet (see Coordinated Resource Management Checklist). A group decision must be made to identify the most appropriate action. Complete concurrence on all action decisions may not be possible, however, the committee should strive for decisions that are as close to unanimity as possible. For each action, the moderator or chairman will specify who must undertake each task and when they will do so. The action worksheet summarizes pertinent information about each action decision including assignments, time frames, benefits and costs. To make a plan work, actions must be carried out by people committed to accomplishing the objective. With the completion of the action worksheet, the planning group has almost finished constructing the coordinated plan. Action(s) should be selected to address each planning objective.
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